Installing OSTicket for the first time. When I get to the Osticket installer web page, i get the "configuration file is missing". I did copy the sample config to ost-config.php and put it in the c:\php\upload\include folder, however I still get the error. I'm not sure what I'm missing.
jdominy
Sounds like you didn't make it readable/writable to the webserver user/group.
Cheers.
I thought that might be it too, but I even tried giving everyone full permissions to the folder and file and still the same thing.
Well you didn't give it to the right user then. The error means the server/php cannot find the find. If it exists in the correct location then it's 100% permission issues. Make sure you gave permissions to IIS_IUSRS for IIS.
IIS_IUSRS
Here's a screenshot. I have that group as full permissions. You can also see the location of the file and file name are correct.
And you are serving the site from C:\php or C:\php\upload through IIS (not apache)?
C:\php
C:\php\upload
Also is it regular site or an App Pool?
Do you also see IUSR in the list? IIS_IUSRS is the group and I believe sometimes IUSR is listed separately.
IUSR
That was it. I was serving it from another location. It's working now. Thank you!
