Help-Topic, SubTopic and SubSubtopic???

carla2026

How to create hep-topic, subtopic and sub-subtopic ? and display to a form?

Example: Help Topic = div1 and div2
Subtopic = Team1 and Team2
in team1 have topic1
topic2
topic3

KevinTheJedi

carla2026

We do not have the concept of dependent fields. That means you cannot display a list of help topics where when a topic is selected it displays another field with another set of sub-topics. We do have nested topics but no way of breaking those out into multiple fields. They’ll simply all be listed in the singular dropdown.

Cheers.

carla2026

I can only get as far as choosing team 1 or team 2.
After that, I can no longer perform the dependency (in the team/Subject). When I choose team 1, the subjects no longer appear, nor does it if I choose team 2.

Is it possible to do this using programming?

KevinTheJedi

carla2026

Can you please further elaborate because I thought you were talking about Help Topics not Teams?

Cheers.

carla2026

olá,

criei um documento em word para explicar o que já tentei fazer.
O objetivo principal mesmo é integrar vários serviços (RH,DI,Finance, Academic, etc ...) e encaminhar para as equipas dentro destes departamentos escolhendo determinados assuntos. E em que seja possível transferir tickets entre todos os serviços.

Muito obrigada

forum-osticket-dropbox.pdf

261kB

KevinTheJedi

carla2026

We do not have such functionality at this time. We call it "dependent forms and fields" and is a highly requested feature. It is on our development list for v2.0. Stay tuned!

Cheers.

carla2026

KevinThe Jed,

Thank you so much, for your help. I'm eagerly awaiting version 2.0.