Tickets filtering to department that is archived and not the default

ozamora

Tickets are being put into a department that has been archived. I want them to go to the default department but they just keep going to the other one.

I have no filters turned on and the user submitted tickets don't give the option to select a department. Is there a setting somewhere that I am missing? cloud version if that matters

Should I just delete that department?

KevinTheJedi

ozamora

You should contact support directly if you are a SupportSystem customer. You have paid support included with your subscription where a support agent can assist you in resolving the issue.

But you should check the email’s default department (Admin Panel > Emails > Emails, click the system email in question, Account tab, New Ticket Settings, Department) to see if that is set to the old Department.

Cheers.