Auto-Delete Tickets

rsclmumbai

Hello,
Over time OSTicket gets bloated and it becomes important to delete / purge old tickets. There are multiple criteria like ticket age, ticket status etc to factor in while deleting / purging old tickets. Currently, this is been done manually right but its a big ask on time & effort & automating this would be a big relief for all OST users.

Any plans to build a "auto-delete tickets" feature?

Thanks!!

KevinTheJedi

rsclmumbai

I mean not necessarily. Some clients have over a million Tickets and still rocking and rolling. Just depends on your setup, resources, and optimizations.

No way to automate Ticket deletion. It's all manual; mass delete within any queue/search/user or per-Ticket delete within the Ticket view. In your case it sounds like you need to do Advanced Searches, Select All, Delete, repeat.

We will have archiving and all that stuff coming in v2.0 so stay tuned!

Cheers.

rsclmumbai

Thanks KevinTheJedi - Yes, thats what I doing. Manual bulk delete. Takes away a lot of my time 🙁

KevinTheJedi

rsclmumbai

Write your own PHP script that uses the actual methods from our code to find and deleted needed tickets. Then you can connect it to cron or a custom page or something.

Cheers.