Hide Admin panel to Agent

magagninos

Good Mornig to everyone!
I create a new agent with LDAP Auth, with Access on my Primary IT Dept and assing it a new Team. I've checked "Limit ticket access to ONLY assigned tickets " but user cannot login.
If I check "Administrator" login works, user see his team's tickets but also the Admin Panel...
Can you help me to understand why it happened?
I would like to avoid Admin panel from his profile.
Thanks

KevinTheJedi

magagninos

Can you please take a screenshot of Admin Panel > Dashboard > Information? Also, can you please clarify and take screenshots of what you mean please (ie. the login process, etc.)? Limiting Ticket access has nothing to do with authentication. Also, the Administrator option is only to give the Agent access to the Admin Panel (after login). Without that option enabled they can still login to the Agent Panel no problem.

Cheers.