Fetching Emails in M365 not Fetching no logs

BoatYardJunkie

For the last few weeks, I have been setting up osTicket to use as our ticketing platform since we have been working off just a support inbox for about 4 years, and need something better. All went well or so I thought. Tonight I went to add our support@ inbox to go live, and for the last 4 hours, I can not for the life of me get it to fetch and email. Outgoing seems to work just fine. I can't find an error in anywhere that is pointing me to where to look. Thoughts?

Things I checked:

Oauth2 Authorization:
Shows that a token was created and is active.

Email Fetching:
Enabled and set to a frequency of 5 minutes

Cron Job is setup
*/5 * * * * nobody /usr/bin/php /var/www/html/osTicket/upload/api/cron.php
(I can also run the cron.php file from the command line with no error that I can find in the osticket logs or the PHP logs)

System:
osTicket 1.18.3
Web Server Apache 2.4.58
MySql Version 10.11.14
PH Version 8.3.6
Ubuntu 24.04.4LTS

KevinTheJedi

BoatYardJunkie

What does your fetching configurations look like? Care to share a screenshot? Are you moving to archive folder after fetch, deleting, or leaving in the mailbox (not recommended)? When you run cron manually does it take a little bit or immediately ends? You can check the last_activity column in the *_email_account table to see if that is being updated. If so, the mailbox is seemingly passing authentication and getting to the fetch sequence to some capacity - that does not necessarily mean it's fetching though. FYI for faster fetching (ie. bypassing the Fetch Frequency limitations) you can change the last_activity time in the database to something in the past (I usually set the day to yesterday) and when you manually run cron it should actually fetch again instead of returning as it's not yet past the frequency limitation.

Cheers.