Cannot select INBOX when adding oauth2 instance

ColorFlakes

I am attempting to install an additional instance of oauth2 - microsoft to add another email to my install of osticket. I'm using the same configuration from the working email address for the new email address and I'm getting the dreaded "cannot select INBOX, is this a valid transport?" The email box has been assigned a license and IMAP is enabled.

Current Config :

When I look at the tokens for each instance they are both the same with the same email address. Should the token for the second instance show the second email address? If so how do I fix that? I have logged in with the second email address to get the token for the second account.

KevinTheJedi

ColorFlakes

Yea, the token tab should display the name of the email you are configuring if it is a fully licensed email. Only reason it shouldn’t is if it’s a shared mailbox or resource email. Delete the token in the token tab, open an incognito/private window, login to your helpdesk, go to configure the email auth again, submit the pop up, but this time authorize as the email you are configuring and finish the steps. You may need to share screenshot of your config (censoring sensitive information first of course) if you keep having issues.

Cheers.

ColorFlakes

KevinTheJedi

This worked perfectly. Thank you!