Isolate ticket view form same department

genx88

can we isolate ticket to view by other staff with same department in osticket ? i have same case that need the fiture, not isolate by department but by staff/agent.

KevinTheJedi

genx88

Can you further explain? I'm not really picking up what you're putting down.

Cheers.

genx88

I have marketing A and Marketing B, I don't want each marketing can see other quotation in ticket that send to user. marketing A and marketing B is in same marketing department. This aims to protect users from takeover by other marketing

KevinTheJedi

genx88

So wait.. you have two different departments working on a single ticket and you don’t want either department to see each others thread entries? Or are you saying when one department claims a ticket you don’t want the other department to see it at that point forward?

Cheers.

genx88

One departement (Marketing) with member staff marketing 1, and staff marketing 2. today staff marketing 1 create quotation on ticket #123456, can i block staff marketing 2 to see ticket #123456, so no other marketing staff can take over the ticket or see detail ticket

KevinTheJedi

genx88

Not unless you limit every other agent’s access to assigned Tickets only (via agent-level setting). Or you could create a department only that one agent has access to and transfer there so that only that one agent sees it.

Cheers.