Bulk closing thousands of old tickets with automatic reply (v1.17.7)

stoneh

Hello everyone,

I am currently using osTicket version 1.17.7 and I have a situation where one of our departments has around 5000 open tickets, some of them several months old.

I would like to know if there is a way to close these tickets in bulk while automatically sending a response to the customers informing them that their ticket has been closed.

The idea would be for the message to explain that the ticket is being closed as part of a system cleanup process, and that if they still require assistance they should open a new ticket using our current support contact channel.

Is there any built-in feature, recommended procedure, plugin, or script that would allow this to be done safely and efficiently?

Thank you in advance for any suggestions or best practices.

KevinTheJedi

stoneh

Nope, you can mass close Tickets from the Queues but cannot provide a response to send out at the same time. That needs to happen per-Ticket where you add a Canned Response or copy/paste a response, set the status below the reply box to Closed or whatever status, then click Post Reply. That will close and send the reply at the same time.

Cheers.