Issues regarding adding units and receiving emails.

ytkoc

For users who don't have an organization/unit in Osticketta, the email is sent to the admin. Even if I add an organization/unit, this section becomes empty again and the email still arrives. How can I prevent this? Could you explain how to fix this, even for someone just learning how?

KevinTheJedi

ytkoc

Uhhh...what? Can you please provide further details? Maybe some screenshots?

Cheers.

ytkoc

Hello,

I am a computer engineer working at a public institution and we use osTicket for our helpdesk operations.

Recently, the admin has been receiving multiple emails containing the error “DB Error #1064”. We also have screenshots of these error messages.

After investigating the issue, I noticed that these emails seem to be triggered when the users’ department names are empty. However, when I manually fill in the department names, the problem still persists. After users log in again, the department field reverts back to its previous (empty) state.

Has anyone experienced a similar issue or knows what might be causing this behavior?

Any guidance would be appreciated.

Thank you.

KevinTheJedi

ytkoc

Post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

ytkoc

KevinTheJedi

ytkoc

You are running a modded instance of osTicket so we cannot assist. Please use a vanilla version and retest. Also, v1.17.2 is old, unsupported, and vulnerable to serious vulnerabilities. You need to upgrade ASAP.

Cheers.