@KevinTheJedi , take this as an example.
It seems to be a pattern relating recent tickets with ones created 4 years ago... That is the mistery.
MariaDB [osticket116]> SELECT e.form_id, f.title AS form_title, e.created AS form_created, t.ticket_id FROM ost_form_entry e JOIN ost_ticket t ON e.object_id = t.ticket_id LEFT JOIN ost_form f ON e.form_id = f.id WHERE t.number = 'XPTO-80887887' AND e.form_id <> 2 ORDER BY e.created ASC;
+---------+--------------------------------------------------+---------------------+-----------+
| form_id | form_title | form_created | ticket_id |
+---------+--------------------------------------------------+---------------------+-----------+
| 7 | Acesso | 2022-03-11 20:39:35 | 162649 |
| 16 | Rede | 2026-03-09 16:17:16 | 162649 |
+---------+--------------------------------------------------+---------------------+-----------+
2 rows in set (2.236 sec)
MariaDB [osticket116]> SELECT e.form_id, f.title AS form_title, e.created AS form_created, t.ticket_id FROM ost_form_entry e JOIN ost_ticket t ON e.object_id = t.ticket_id LEFT JOIN ost_form f ON e.form_id = f.id WHERE t.number = 'XPTO-249802027' AND e.form_id <> 2 ORDER BY e.created ASC;
+---------+-----------------------------------------------------------+---------------------+-----------+
| form_id | form_title | form_created | ticket_id |
+---------+-----------------------------------------------------------+---------------------+-----------+
| 9 | Bolsas | 2022-03-17 13:11:15 | 163040 |
| 7 | Acesso | 2026-03-13 09:09:27 | 163040 |
+---------+-----------------------------------------------------------+---------------------+-----------+
2 rows in set (1.604 sec)
