upgrade done right?

Winterbite

Ive upgraded my osticket from v1.18 to v1.18.3 yesterday, but in the information section of the admin panel it still states that im on v1.18 and there is an upgrade available. What went wrong?

KevinTheJedi

Winterbite

Looks like you used a git build or something. Use the officially packaged releases on our website. If you must use git setup then you must run the deploy command.

Cheers.

Winterbite

KevinTheJedi hey , i used the package from the website. i also downloaded and deployed the latest version on a dummy-server and there ive got the v1.18.3. But on my production osticket it hasnt worked even tho i used the same package from the website .

KevinTheJedi

Winterbite

Then it sounds like the code wasn't fully replaced or old code is being cached or something. I would move all code files out of the site directory to a backup folder, re-download latest code from our website, upload ZIP to server, unpack the ZIP, copy latest code to your site folder, copy back your old include/ost-config.php file from the backup folder to the new include/ folder in the site folder, restart the webserver and PHP-FPM, and retest.

Cheers.