Add content of incoming email when using "send email" in filters

ChrisTG74

Hi there,
is there any way to include the message-body of an incoming email into the mail being sent when using "send email" inside of a filter-rule? I tried with %{message} but it seems that the placeholders are not processed.
Is there any other way to achieve this?
TIA!

KevinTheJedi

ChrisTG74

Traditionally most of the Ticket variables were not available in that context because filters were ran before the Ticket was created so nothing was really available yet. However, eventually we added another round of filtering after creation like a few years ago that allowed variables to work. With that being said I think the message would be:
%{ticket.thread.original}

Try that and see.

Cheers.