Customizing fields for support categories

SimoneL

Hi all,
i wanna filter SLA, priority and ticket status for support categories, is possible ?
And if is possible, how ?

For example :
Category 1 with 1°, 2° SLA - 2°,3°,4° priority and ticket status open, closed, customer action
Category 2 with 1°, 3° SLA - 1°, 2°, 3° priority and ticket status open, closed, user confirmation

Tnx,
Simone

KevinTheJedi

SimoneL

Can you further explain with screenshots? I’m not understanding what you mean.

Cheers.

SimoneL

For Example i have 2 assistance category like Incident and support
When i select "Support" i need to have inside priority only Low, medium and high

Instead when i select " Incident " i need to have inside priority only medium, high and emergency, if is possible.
Same things with " SLA " and status of ticket even if I think it's not possible.

KevinTheJedi

SimoneL

No, osTicket does not have what we call "dependent forms and fields" at this time. This is something coming in v2.0 so stay tuned!

Cheers.

SimoneL

Some spoiler of a possible date of release for v2 ? 🙂