whatsapp integration

genx88

What files are responsible for creating and updating tickets in osticket? I plan to integrate osticket with the n8n server and WhatsApp gateway. So, when a ticket is created or updated, the assigned staff will automatically receive a WhatsApp notification.

KevinTheJedi

genx88

When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!

Cheers.

genx88

Thank you so much KevinTheJedi