How to Customize osTicket Email Templates

b15063368

Hello osTicket Community,

I’m looking for guidance on customizing email templates in osTicket use for geometry dash. I want to modify the default ticket notifications to include a more personalized touch for my users, such as adding custom greetings, company branding, and relevant instructions.

Has anyone successfully customized their email templates? What’s the best approach to ensure templates remain functional after updates? Any tips, examples, or resources would be greatly appreciated.

Thanks in advance for your help!

KevinTheJedi

b15063368

I removed the external link; they are not allowed here.

Almost every email sent from osTicket is customizable. Main ones are in Admin Panel > Emails > Templates. Others are scattered throughout the admin panel in their respective areas. Here’s a good resource:

https://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html#editing-template-messages

Cheers.