Plain Text inbound eMail

MS1Corp

We're receiving inbound email notifications from 3rd party vendors that arrive in HTML format (no way to force plain text). These emails are piped into osTicket as new Tickets.

The email body is HTML (RTF?) and looks accurate in a normal email client, but looks mangled in the body of the Ticket.

We've read about the functionality to disable HTML in threads, but we prefer to retain our HTML/RTF outbound email presentation (bold, highlighted text, other visual cues).

Is there a suggestion to strip the inbound email (or to ignore the HTML/RTF version) using a CPANEL approach, osTicket Plugin, or some other configuration or utility that we can try?
Thanks!

KevinTheJedi

MS1Corp

Hmm, while you couldn’t do that natively you could write a small plugin to intercept the mail content via signals and manipulate it to your liking. Now, we don’t have a guide on plugins but you can look at the existing ones to get an idea of how to make one. You can make it as simple as you want it to be.

References

Cheers.