I don't know if anyone else is interested in this or not, but I'm gonna put it out there regardless. In my organization, we use kanboard as a kanban for our teams, and it became increasingly burdensome to do manual entry when things were entered into the ticket system. So I wrote a plugin for osTicket that leverages both the osTicket and Kanboard APIs to automatically create tasks in Kanboard when tickets are created, move them to a defined WIP column when an answer is submitted, allow you to move them to a "Blocked" column if the ticket is placed on hold, assign them when assigned, and move them to closed/close them. If you're interested, the project is located at https://github.com/rob-hall78/ostKanboard . I'd love your feedback.