Retrieve and Reply to Tickets via API Without Using osTicket Interface

postmanreply

Hi,

I am trying to implement a system where users can interact with their tickets without logging into the osTicket interface. Specifically, I want to:

Retrieve all ticket threads and ticket details for a user via the osTicket API.

Allow the user to reply to tickets directly through my application (without accessing the osTicket web interface).

Is this possible using the osTicket API? If yes, could someone guide me on the correct API endpoints or provide an example workflow for fetching ticket data and submitting replies programmatically?

Thank you!

KevinTheJedi

postmanreply

Our API is super basic with one main function: create Tickets. It can also trigger cron but that’s typically only for instances that can’t run cron jobs/scheduled tasks. You cannot pull data, you cannot update records, etc. You’ll be pleased to know that a fully RESTful API is coming in v2.0 so stay tuned!

In your case you’d need to roll your own script(s) to accomplish what you’re looking for.

Cheers.