Session timed out due to inactivity

jamieburchell

When the page is left idle for a long time and I start interacting with it, I see the "This ticket is locked" message which prompts me to refresh the page. When this happens I get the login screen with the "Session timed out due to inactivity" error message. However, it's impossible to login again after this - the login screen is just shown again each time with the same error message.

The only way to resolve it at this point is to clear the session cookies.

osTicket Core, v1.18.2

KevinTheJedi

jamieburchell

Before posting you should always do a recursive search to see if your inquiry/issue has been presented an answered before. This particular issue has been presented and answered countless times. Here is the latest:

https://forum.osticket.com/d/107218-trouble-with-new-install/7

Cheers.

jamieburchell

KevinTheJedi

Presumably that only extends the session timeout, and does not actually resolve the reported issue which is that after the session has timed out, it's impossible to log back in?

KevinTheJedi

jamieburchell

With any software that can be handled by cleanly removing all cache/cookies/sessions from the browser. There is nothing needed on the software side (other than the patch that prevents this in the first place).

Cheers.

genx88

if you can access database you can delete session with this command
DELETE FROM ost_session WHERE session_expire < NOW();

or you can adjust session duration time for agent timeout 240 for 8 hour working days. set it on admin panel >manage >Agent >Agent Session Timeout.

don't forget to adjust timeout duration in php.ini file