Email Fetchiing not Working (Office365) - OSTicket 1.18.2

Hello there,

I have recently setup a new OSTicket v1.18.2 installation, and I am struggling with enabling the email fetching from Office365 email box.

Here is the configuration of the email:

And the token:

And the scopes:

Also - I have a Department, Priority and Help Topic setup for the email.

Lastly I have enabled email fetching for OSTicket:

And setup a cron job to run as www-data on the server side:

Yet - no emails are fetched. Is there something I am doing wrong?

It is never recommended to “Do Nothing” post-fetch. You should really update that setting to “Archive - Move to folder”. Just be sure to clear the inbox first as it will fetch every single email in there.
Have you checked your System Logs (Admin Panel > Dashboard > System Logs) for any errors?
You should set you Default Log Level (Admin Panel > Settings > System) to DEBUG, wait for the cron to run, and then check your System Logs for an entry labeled “Cron Job”. When hovering the entry it should say “Cron Job executed [CLI]”. If you don’t see such an entry then cron isn’t running right.

Cheers.