sending email notifications

vikkinaa

Hello, I need help with email notifications. I would like the user to receive notifications by email when they create a ticket and also notifications about its processing. The same with agents. We use Outlook in our company. I noticed that notifications go when I create an agent and when they want to reset their password, but notifications with tickets do not go.

KevinTheJedi

vikkinaa

Here is the Alerts Guide:

https://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html

Cheers.

vikkinaa

KevinTheJedi yes, I know about it, thanks, and I have everything enabled, but as I said, only the test email and the email message when creating agents or changing the password work, also when a user is created, they also receive an email. But it does not come when creating tickets or during their overall progress.

KevinTheJedi

vikkinaa

To the Users or Agents or both? It simply sounds like you don't have the alerts enabled properly.

Cheers.

vikkinaa

You can see in the photo that I have everything enabled, sorry it's in Slovak

KevinTheJedi

vikkinaa

You are using a modified version of osTicket. You need to retest using a completely vanilla, official build of osTicket.

Cheers.