Not Receiving POP3

PTG

Hi to all, my apologies for my first post being to try and get information - I have tried playing with the system, but to no avail - I'm afraid PHP is not my specialist area.

I have installed osticket on a hosted PHP server, which runs our main website, and it will allow me to log tickets, and so on. I have made the changes to allow SMTP, and the system is sending emails just fine. The problem I have is that despite setting up the system to receive emails through pop 3, nothing is being picked up by the helpdesk app (I did this by setting the control panel to fetch using Pop3, and also ensuring that the settings for the server details have been entered on the email settings page, please tell me if I've missed something). As the system is hosted on a virtual server, is there something that my ISP needs to run locally for me?

4ice

Did you also enable "Enable cron call on staff's activity" in the Admin Panel?

You need to check this box as well in order to fetch email.

In short, you need to:

* Check the box "Enable cron call on staff's activity"

* Check the box "Enable POP3 email fetch"

* Set the correct pop3 settings (the system will automaticly try to login)

* Be active as an admin or user in the control panel

PTG

Thanks - I enabled Cron Call and it's now working - aside from leaving the admin user logged on within our office server, is there any other way to ensure the system always stays alive? Our ticket volume is going to be tops of 20 a week, so I don't really want to risk missing tickets.

I can enable cron-jobs in the cpanel for our web server, is there a unix command I can set to trigger?

4ice

You will need to take a look at email piping. This is also a feature of osTicket.

Check out the Wiki page for this and some other topics if you have any problems

PTG

Hi 4ice - thanks for the RTFM I found exactly what I needed to look for once you'd pointed me in the right place

4ice

No problem, glad I could help :)