Setting up Hosted OSTickets, customer not getting emailed new ticket notice

Sicilian

I’ve just been setting up a Cloud hosted system.

I’ve just found that If I open a ticket as a customer I don’t get an email notification that I’ve opened a ticket.

My business email receives a new ticket email notification as it should, just customer isn’t receiving one.

Any ideas please?

Once we know its working for what we want we’ll start a subscription plan.

KevinTheJedi

Sicilian

By "cloud hosted system" what do you mean exactly? Are you using osTicket or SupportSystem?

Cheers.

Sicilian

Paid for Cloud hosted OSTickets: https://osticket.com/hosting-services/

Also getting a message saying 'Email Testing Temporarily Disabled.'

KevinTheJedi

Sicilian

Ah, okay this is the wrong place for assistance with SupportSystem. This is our Community Supported Forum for our open-source osTicket software.

You are using SupportSystem which is our cloud-hosted offering. You have direct support via the channels listed below. During our business hours the fastest way to get support is by calling us.

https://supportsystem.com/contact-us/

I am closing this now as it is the wrong place for this type of support.

Cheers.

Sicilian

At the moment I've setup the trial version, would this be why?