Reply form on New ticket from administration page

Bredy73

When I create a new ticket from the admin page I have the reply form at the bottom of the page, Why?
Thanks

ntozier

You can't create a new ticket from the Admin Panel.
You can only do that from the User Page (user login) or from the Agent Panel (agent login).
It sounds likely the ticket was opened from the Agent Panel, which means it would have a reply field... to reply.
(I honestly dont know how to word that without sounding condescending, so please don't take it that way.)