Hello,
I'm working with osTicket and I have a question about how the "Open" tab works.
In my case, the "Open" tab shows 5 tickets, but I can actually see only 1 of them. My colleague, on the other hand, also sees 5 under "Open", and in his case he can really view all 5 tickets.
The difference is that I’m assigned to only one department, while my colleague has access to three departments (mine plus two others).
What I’d like is for the "Open" tab to reflect only the tickets that the logged-in agent can actually see and that are assigned to them. For example, in my case it should show 1, not 5.
I know I can check "My Tickets" or use a personal queue, but my goal is to modify the default "Open" tab so it displays the correct per-agent count instead of the department’s total.
Is this kind of customization possible?
Any advice would be greatly appreciated. Thanks!
