Hello, my goal is to be able to create follow-up requests for me, but not for the user (customer), I don't want him to receive emails, whether for ticket creation, messages or closing. I managed to disable ticket creation emails in "settings => tickets => autoresponder.
I also noticed that in "Administrator Panel => Agents => Service," once the service is selected, there are two settings in the "Autoresponder Settings" category to disable new tickets and messages, but it doesn't seem to work.
Do you have a solution so that emails only circulate internally, but not for the user?
