Users unable to login

siilit

osTicket Ver: 1.18.2
Web: Apache 2.4.62
MySQL 10.11.11
PHP: 8.2.29
We have been running osTicket a long time now (since v1.5). Our setup uses the Multi LDAP Authentication plugin (v1.9.15) as our AD is a little crazy and for many years our agents have been logging in with their domain credentials but the users have only ever been able to submit via email.

Our management, in their infinite wisdom, have finally decided that they want the users to login and create certain tickets using forms, except it's not working for them!

The check connection reports no errors

If a user tries their AD password, even if the account is activated, they get "access denied"
If the user tries the password reset link, they get "Unable to reset password, Contact your admin"
If an agent sends them a password reset link from within the SCP, they can set a password but when they log out, the password doesn't work on next login.

Can anyone give me an idea on what I need to set to get the users logging in?

Thanks

KevinTheJedi

siilit

You are using a 3rd party plugin. We do not support 3rd party plugins. You’d need to completely remove the mod, reverse any changes it has made (like agent/user account “backends”, any db changes, etc.), install the core LDAP plugin and retest.

Cheers.

ntozier

Hello there.

Two observations.

If this is the Multi LDAP Authentication plugin that community member philbert made (available from github) it hasn't been updated in over a year. Which makes me think that it was never updated to work with the current versions of osTicket.

I'm curious though do you have multiple domains that people need to be able to login from?
If No, you do not need the Multi LDAP Authentication plugin... you can use the Authentication::LDAP and Active Directory plugin from osTicket.com. The reason that I mention this is that based on the screen shots you provided either you are incredibly short base DN's ... or you only have one.