Is there a way to get the content / replies of a ticket in bulk? I tried an advanced search and exporting, but that only does the subject , date , customer, agent but not what was done or any body of the tickets.
anakaoka
Not natively, no. The only way to get the full thread is via PDF; which is a per-Ticket action. The only other ways would be to modify the codebase to add this yourself or pull the needed data from the database. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. On the point of pulling the data from the database we have ERDs here that will help mapping the data however we don’t have specific guides, etc.
Cheers.
