I’m looking for guidance on how to export all tickets and their full responses (not just the initial subject line) from the past two years. Ideally, I’d like to generate one of the following:
CSV export that includes the entire conversation thread of each ticket (not only the first opening entry).
PDF exports of individual tickets (without attachments, since I don’t really need those).
I was able to run a one-year export to CSV, but that file only included the first opening ticket details (subject, created date, etc.) and did not capture the full conversation or responses.
My goal is to analyze these tickets and responses using ChatGPT, so I need the full text history of the tickets, but attachments are not required.
Could you let me know if OSTicket has a way to export all tickets with their responses for a two-year period, either in bulk CSV or individual PDFs? If this requires a plugin, database query, or third-party tool, I’d appreciate any guidance or best practices you can provide.
Also is there a way to get more than 1 year of closed tickets?
