When an employee is rising a ticket and assigned to an agent, and the agent is posting a reply, and then if the requester is sending reply to the first reply, via email, it is not showing[upl-image-preview in the ticket detail,. url=https://forum.osticket.com/assets/files/2025-08-18/1755505415-63260-sanad-reply-thread.png]
as in the image, the reply posted by agent is showing.
Now if the requester is replying again via email, it will not be listed in the section.
Please help.
