External Links on API calls

Harshana

Dear all,

I'm using the osticket API to create tickets. I have a custom field of type "long answer". I want to insert some external URLs into this so agents can click them and see (ideally open in a new tab). But I'm unsure how field text should be formatted. There can be more than one link which should appear one below the other (one line per link)

This is how I set the field for the API call along with other text.

"There is text before the links\n Link1: http://1.2.3.4:8080/path/file1 \n Link2: http://1.2.3.4:8080/path/file2 \n There may be text after links as well."

But they don't appear well. I tried adding html tags <a href="url"> </a>, but it also did not help.

Thank you,
Harshana

KevinTheJedi

Harshana

Long answer fields will show the value as plain text in the ticket header (as html may break the look of the header) but if you click the text in the ticket header it will bring up the full html preview which should make the links clickable.

Cheers.

Harshana

Dear Kevin, thank you for the response. Adding plaintext does not work. Eg. Just adding \n does not do a line break when viewing. When I add <br>, it works. My requirement is how to add a clickable link through the API.

KevinTheJedi

Harshana

Use HTML and follow what I said above.

Cheers.