Not all inbox emails fetching automatically and converting to ticket

arunkgovind

When employees are sending email to the registered email address, it is not automatically converted to ticket. When we are manually opening the email, it will get converted to ticket.

Settings in email fetching
_Fetch frequency : 5 minutes
Email per fetch : 30
Fetched emails : Do nothing(recommended)

Kindly help us in any missing settings.

Thanks in advance; your support is highly appreciated.

KevinTheJedi

arunkgovind

First off, did you actually configure IMAP or POP3 for the address? Secondly, did you enable email fetching at the system level? Lastly, did you setup a cron job/scheduled task?

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html