Hi.
We have an OS Ticket installation for IT support set up from a 'union' of cooperations.
The cooperations are a separate entities, with individual members.
One or two of the members of a cooperation are setup as agents in the OS Ticket installation.
Individual members can create a ticket and indicate which cooperation is theirs.
The ticket then ends up at the correct one or two agents for that cooperation.
The members create a ticket by submitting their name, email address and ticket details.
Now we have a problem, that if the member made a mistake in the email address, the agents are prevented from any communication to the member, as it is not possible to edit the contact details for that member.
Is this something that can be configured that agents are able to edit contact details?
Thank you.
