Infinite loading when create ticket

wukaii

when I create a ticket and select a user, the pop up keeps loading, before that I added a new field to Contact Information and deleted it, I checked the json of the lookup and found it missing the } sign, what should I do to fix it? and the functions are also broken like, custom forms don't automatically appear when I select Help topic, and many other errors.

KevinTheJedi

wukaii

Check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

itguy1998

I don't know if it is the same problem that I had. I made a modification in the admin panel, in the configuration of the default SLA. Before, the setting was 4 hours, and I changed it to 72 hours. A few weeks later, the error appeared. To fix this, I changed the default SLA back to 4 hours and the ticket creation panel worked again.

the way: MANAGE → SLA → Default SLA → Change 4 hours to test.

error IMAGE:

KevinTheJedi

itguy1998

You need to create your own discussion with your own system details.

Cheers.