User search not working with + in Quick Lookup

kirandev92

When I search for a user with a + in their email (like milacorrao+1@example.com) using the Quick Lookup, it doesn’t show any results. But the same search works fine on the ticket creation page.

Looks like Quick Lookup doesn’t handle special characters properly. Is there a fix or setting for this?

User quick lookup:

Ticket Creation page:

System info:

Thanks!

KevinTheJedi

kirandev92

Well for one you are using an outdated, unsupported version. However even upgrading won’t fix that. You’ll need to modify the codebase. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!

Cheers.