I've noticed when using the variable %{ticket.thread.complete.reversed} in email templates, there is always too much unnecessary space between it and any previous text or variable.
Example picture:
When looking at the html code of the email, I see there is a DIV block in the first few lines of code where the variable starts (right after "Ticket History:"
<div style="width:100%;margin:0;padding:0">
<div style="padding:10px">
<p style="font-family:sans-serif;font-size:12px;color:#999"> </p>
</div>
<table width="100%" cellpadding="0" cellspacing="0" border="0">
This block seems unneeded as it just creates a substantial empty space.
Template is set as such:
On %{ticket.last_update.long}, %{staff.name.full} wrote:
%{response}
Your %{staff.dept.name} Team,
%{signature}
Ticket History:
%{ticket.thread.complete.reversed}
Switching to HTML view in the editor show this:
<div style="color:rgb(127, 127, 127)"><em>On %{ticket.last_update.long}, %{staff.name.full} wrote:</em></div>
%{response} <br>
<br>
<div style="color:rgb(127, 127, 127)">Your %{staff.dept.name} Team,<br>
%{signature}<br>
</div>
<br>
Ticket History: <br>
%{ticket.thread.complete.reversed} <hr>
<div style="color:rgb(127, 127, 127);font-size:small;text-align:center"><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%%7Brecipient.ticket_link%7D" style="color:rgb(84, 141, 212)">login to your account</a> for a complete archive of all your support requests and responses.</em></div>
Is this a bug, feature, something I'm doing wrong? Some help would be appreciated. Thank you.
