System Upgrade Pending AFTER Successful upgrade

kmmoore

My osTicketing system is offline. I’ve looked at The dashboard for osTicket and it says the Upgrader is unable to perform an upgrade. Here is the message I’m receiving:

Error Message: The upgrader does NOT support upgrading from the current patch [5fb92bef17f3b603659e024c01cc7a59]!

From the System log screen, I’m seeing this message that an upgrade is pending.

System upgrade is pending Upgrade Now

After clicking the "Upgrade Now" link, I get thrown back to the screen saying this:

The upgrader does NOT support upgrading from the current patch [5fb92bef17f3b603659e024c01cc7a59]!

From the System log screen, it says the upgrader last ran successfully and applied Patch 83a22ba2-5fb92bef successfully (v1.18) on March 27th this year. The log date information is in the attachment.

Upgrader - 5fb92bef applied
Patch 83a22ba2-5fb92bef applied successfully (v1.18)
Log Date: Thursday, March 27, 2025 at 9:19 PM IP Address: 192.168.1.43.

I checked the system post upgrade, and was able to login and do things with the product. When I say do things, what I mean is I could go through all the functionality. I upgraded from 1.1.17 to 1.18.2.

Here are the MySQL and PHP versions verified from the Linux command line.

Php and MySQL versions manually verified with commands below:

[mysql@anubis ~]$ mysql -V
mysql Ver 8.0.26 for Linux on x86_64 (Source distribution)

[mysql@anubis ~]$ php -v
PHP 8.2.13 (cli) (built: Nov 21 2023 09:55:59) (NTS gcc x86_64)
Copyright (c) The PHP Group
Zend Engine v4.2.13, Copyright (c) Zend Technologies
with Zend OPcache v8.2.13, Copyright (c), by Zend Technologies

Operating system is CentOS v8

[root@anubis etc]# more system-release
CentOS Stream release 8

I am new to osTicket and it has been working very well so I need pointers to how to re-enable this functionality. Customers have not been screaming but I'd like to fix this before they do. I've attached a PDF file containing screenshots. This is my first support request but please let me know if there is anything else you need. Please help, I'm dead in the water.

Regards,
Kevin

postupgradeissue1.pdf

235kB

KevinTheJedi

kmmoore

The signature 5fb92bef17f3b603659e024c01cc7a59 is the current signature for 1.18.x. This means you are currently using 1.18.x; not 1.17.x like you suspected. Being that you are already on 1.18.x there is no database upgrade needed. You simply replace the codebase with the latest download of v1.18.2 (and any new plugins) and you’re good to go.

Cheers.

kmmoore

Downloaded the 1.18.2 osTicket bundle, including current plugins and unzipped the bundles into their respective destination. I’m able to navigate to my When I refresh my browser the software says it’s at osTicket (v1.18.2) and I’ve toggled Helpdesk Status offline and online a few times. It shows the system is online. Navigation link is as follows:

https://support.engprodtech.com/upload/scp/settings.php?t=system

Next, I connect to the support site like any user at https://support.engprodtech.com/. The response says the Helpdesk is still offline. See the screen print in the attachment.

I try logging in to the site at https://support.engprodtech.com/upload/scp/ and am prompted to login if this is a new browser session. If there’s an open browser window where I’ve logged in, I get into the Helpdesk. Here is the screenprint.

Some progress has been made and I think I'm close.

Please advise.

Regards,
Kevin

postupgradeissue2.pdf

228kB

KevinTheJedi

kmmoore

Pay attention to your URL. You are accessing one with the root domain and one with /upload. You have two separate installations going on. One at the root site folder and one inside that under the /upload folder.

Cheers.

kmmoore

I figured it out by looking at the backup from my v17 installation. Thank you !!!!!