osticket reports

PawarBhagyashri001

Add custom columns in the osTicket report

KevinTheJedi

Add the fields to the Ticket Details form is all you can do for now. Otherwise you must modify the codebase. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!

Cheers.

PawarBhagyashri001

do any another option is columns add for report

KevinTheJedi

PawarBhagyashri001

Nope, otherwise I would've suggested it above. It's either move the fields to the Ticket Details Form or modify the codebase to your liking. That's the beauty of open source code! 🙂

Cheers.

PawarBhagyashri001

please help to code base add column for process

KevinTheJedi

PawarBhagyashri001

As stated above:

When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!

Cheers.