Missing ticket info

ElbowNi

I attempted to add a field to the ticket form. After completing that, I returned to the tickets.php page, but now I can only see the top section with the filters—no ticket information is being displayed.

I've checked the form and confirmed there are no ghost fields. I also reviewed the MySQL database, but found nothing unusual. Developer tools in the browser are only reporting CSS issues, none of which seem serious enough to be causing this level of disruption.

This is the only console issue I see in firefox

Any thoughts @KevinTheJedi

KevinTheJedi

ElbowNi

Yea, that simply means an error is being thrown somewhere. You need to check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. You can even try modifying your bootstrap.php file, set display_errors and display_startup_errors to 1, go reload the queue, and you should see the error displayed on screen. This isn’t recommended for production environments as this will display any errors/warnings on the screen for Agents and Users.

Cheers.

ElbowNi

Should my ost_ticketcdata file look like this
mysql> select * from ost_ticketcdata limit 12;
+-----------+---------------------------------------------------------------------+----------+
| ticket_id | RiskID | priority |
Where RiskID I believe is the issue and it currently holds the description data

KevinTheJedi

ElbowNi

It should contain all custom fields on the ticket details form including the issue summary field. You can always drop (delete) the table and run cron manually a bunch of times until the table is recreated and fully repopulated with data. It batches the data so it may take multiple cron runs.

Cheers.