osticket 1.14.6 slow

Facu

Hello everyone, I have a question about this version of OsTicket. Some departments are reporting a delay of at least 10 or 15 seconds when changing a ticket's status. The curious thing is that this problem only occurs on certain computers accessing the system, not all of them.
I even tried changing the connection from WiFi/Ethernet to mobile data, and in this second case, there was no delay in changing the status.

Is this a problem that needs to be resolved from the OsTicket database? From the OsTicket software? Or is it a network issue beyond OsTicket's control?

Any comments are welcome.

KevinTheJedi

Facu

Sounds like a network issue outside the scope of the software if doing the same action using the same agent and same device works using only a different network. Also, you are using a REALLY old version of osTicket. You need to upgrade ASAP to take advantage of the latest features, latest bug fixes, and (more importantly) latest security patches.

Cheers.

Facu

KevinTheJedi Just as I expected, thank you very much. One more question: What's new in the new versions of OsTicket? I'm referring to features.

ntozier

I would echo that sentiment.
1.14.6 support ended in Feb 2022.
It also didn't support PHP8, which introduced a vast speed increase to PHP.

KevinTheJedi

Facu

You can view the Release Notes of all versions here:

https://github.com/osTicket/osTicket/releases

It will contain any and all changes for each version including links to specific commits that go over the changes in greater detail (such as a feature addition, security patch, etc.).

Cheers.