Auto Delete Ticket Based on Pattern Match

rsclmumbai

v1.17.4 (ea462cb)

Is there any way I can auto-delete tickets based on pattern match? I have tried FILTERS but it does not have an ACTION to delete.
Any suggestions?
TIA

KevinTheJedi

rsclmumbai

With filters you can simply reject tickets. You cannot delete tickets automatically. You’d need to do an Advanced Search for the criteria you want then repeat select all + delete for each page. Unfortunately there is no way to mass delete at once. And I definitely wouldn’t recommend deleting from the database as there is so much related data to delete as well.

Cheers.

rsclmumbai

Thanks KevinTheJedi
Any plans to build a delete module in the future -- maybe CLI based or Filter based?

Thanks

ntozier

I'm not aware of that being on the roadmap currently, but you could open a Feature Request at github.
They are not adding new features while they are working on the 2.0 release.

That being said I'm curious why you would want to delete tickets silently like that.
What's your use case?

rsclmumbai

ntozier I have a couple of use cases.

Delete old tickets. Current, I have over a 100k tickets that are 6 years old. I have to delete all these tickets. Ideally, I would love to run a cronjob that would delete all tickets older than xx days.
Spam Emails. We get a lot of spam emails. Based on patterns, sender, subject match, we can delete them automatically instead of spending precious man-hours doing it manually.

I'm surprised no one has raised this request so far 🙂

Side note: I created a selenium automation script to delete about 40k tickets. It saved me a lot of time. I hope this feature request is added to the development queue. Happy to help in any way I can.

Thanks