Searching Based on a Collaborator email

ValleyStreamSS

Hey everyone,
Is there any way to search in OST or create a queue based on collaborator email in a ticket that comes in?

Specifically looking to filter them out in a separate queue and the only common thing they have is this email in the collaborator.

KevinTheJedi

ValleyStreamSS

We currently do not have a Collaborator search option. You can input the person's email address in the quick search and/or advanced search keywords box and it will show you Tickets that the User owns directly or is apart of (via CC). But there is no way to filter specifically where they are CC.

Cheers.

ValleyStreamSS

Hi Kevin, thanks for the response. Do you have any other workaround?
I'll explain the exact scenario.
My error queue that you see down below, has more than 200-250 error emails from the staging environment that I just want to close them all without any action. The CC has the email.

I tried searching for the email in the search and it yielded no results like it showed random tickets as if there was no match

KevinTheJedi

ValleyStreamSS

The easiest way is to go to the User profile in the User Directory, select all needed Tickets, and delete them. You could also type the email address in the quick search bar on any queue, wait for the dropdown results to show, and click the User's name/email in the list. That will show all Tickets associated with that User (that they own or are CC on).

Cheers.

ValleyStreamSS

KevinTheJedi
That helped a bit! But this would be a nice feature i guess.

Thanks for the help!