Hi, I want to display first Agent's name in Team to email sending to end-user. I just see only option %{ticket.team.members.names}. If I tried %{ticket.team.members.names[0]} and it warning error. Is there anyway to done this?
thuongvt
You can’t do that. There is no way to do what you are looking for unless you modify the code yourself. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!
Cheers.
