Osticket with MS365 0Auth2 and Exabytes/Cpanel mail fetching not working

hrcx

Hey everyone,

I’m running into a head-scratcher and could use some advice. I’ve got osTicket v1.18.2 set up on a subdomain, hosted on Exabytes cPanel (no SSH). The idea is to use Microsoft 365 for incoming support emails via OAuth2. Everything seems to be in place, but my cron job never really finishes, and there are no logs or tickets being created.

I have followed the configurations to run a cron job, however no logs are being shown from the osicket gui. I have started to run a test, i could see that the cron job is working on the file as i added a timestamp and a log file to see where the issue is. I can see that the cron.php started but never ended. I assume the cron.php only started and died halfway through.

I would appreciate some advice to assist me on this.

KevinTheJedi

hrcx

You really need command line access. Usually cpanel has a command prompt option or something. If so run the cron manually to see if it’s returning an error or something. If not it’ll be tough. You should also check all possible logs (ie. PHP error logs, webserver error logs, etc.) for any related errors.

Cheers.

hrcx

KevinTheJedi does using the http.php and api key be an option? if so, is there a documentation for it?

KevinTheJedi

hrcx

We have an example Remote Cron script as part of the setup files here:

https://github.com/osTicket/osTicket/blob/develop/setup/scripts/rcron.php

To answer your question, yes, you can use the API to trigger Cron as shown here:

Cheers.