New tickets alerts Problem

ramy-cs85

Hi dears,
After updating oath 2 plugin to version 0.6 I still facing problem in receiving E-mail alerts for new tickets not received by some of the team members but received by others , as department manager I don't receive new tickets alerts but always receive activity alerts , settings as showing in attached photos , why we are not able to receive alerts for new tickets continuously!!!

KevinTheJedi

ramy-cs85

You are the Admin Email and you have that disabled so it is skipping you. You simply need to enable the Admin Email option in the New Ticket Alert section, save changes, and retest.

Cheers.

ramy-cs85

I am admin and I am department member also , any one another user in the department "non admins" don't receive alerts for new tickets also

KevinTheJedi

ramy-cs85

Then you need to check the Department-level alert configurations as well as the Agent-level alert configurations.

Cheers.