right file for add an action on creating new ticket

blainy

Hi,

in another tool we use, we call an external URL (a php file from our onlineshop) to change the status of our customers order, when the order is forwarded to DHLservice.

We want to do a similar thing when a new ticket is created.

What will be the right file to place a code snippet in, which could run a peace of php code, to call that external url with some parameters when a new ticket (by customer or staff) is created?

Thank you!

jccrofty30

I'm not quite clear on what you are trying to accomplish.

blainy

sorry

Hi,

sorry - its a bit difficult for me to describe this in english....

When a new ticket is created by customer or by staff member, and the person clicks finaly on > create ticket

then some actions are done, like write something in the database, and then show the thankyou page.

At the place where for example the thank you page is called to be displayed, i want to add some lines of code, which calls another URL and transfer some infos to that url in the background.

This is used to change the status of a customer in our onlineshop.

The action for example looks like

$url = "http://www.myshop.com/actions/changecuststatus.php?custid=124&orderid=rtx

At that url at our shop a script waits to get called, reads the custid and orderid and writes a 1 into the db where the custid and orderid are equal to the given ones.

My Question is where could i place the code to call the URL?

I hope thats a bit more clear now.... sorry for my spelling mistakes.

Thanks for your answer!

jccrofty30

I do not know this for fact, but:

/open.php (Lines 33 - 50 for me)

if(!$errors && $cfg->allowOnlineAttachments() && $_FILES)

$vars = AttachmentFile:($_FILES, true);

//Ticket:...checks for errors..

if(($ticket=Ticket:($vars, $errors, SOURCE))){

$msg='Support ticket request created';

//Logged in...simply view the newly created ticket.

if($thisclient && $thisclient->isValid()) {

if(!$cfg->showRelatedTickets())

$_SESSION= $ticket->getExtId(); //Resetting login Key to the current ticket!

session_write_close();

session_regenerate_id();

<USERMENTION username="header">@header</USERMENTION>('Location: tickets.php?id='.$ticket->getExtId());

}

}else{

$errors=$errors?$errors:'Unable to create a ticket. Please correct errors below and try again!';

}

endif;

You could probably insert it in there.

Again, I am not certain though.