How to change image source cid value for Email Template

thuongvt

Hi, I want to custom logo image in signature of email template. I have found that email template is located in /var/www/html/osticket/upload/include/i18n/en_US/templates/email.

I have tried to insert image in GUI of SCP page to modify email tempate, it's works for first date. Next day, every email sent to mailbox has error image in signature.

I have found that code in email template. So, how can I find out my image's cid value. The original code: <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">

KevinTheJedi

thuongvt

What are you talking about? Why not upload the image directly in the template (Admin Panel > Emails > Templates > click a Template Set > click the desired Template)?

Cheers.

thuongvt

KevinTheJedi because it will become like this.

KevinTheJedi

thuongvt

It should only be like that after edit and save. If you navigate away from the template then go back it should show properly. If not, then you may not be running v1.18.2. If not, then you need to upgrade and retest.

Cheers.