Auto Detect in Time Zone of osTicket GUI keep return wrong located

thuongvt

I’m installing osTicket version 1.18.2 in the following environment:

Ubuntu 22.04 server

PHP 8.2.28, Apache 2.0 Handler

Apache2

Currently, I'm encountering an issue. In the SCP (Staff Control Panel) interface, when I click on "Auto Detect" for time zone, osTicket always returns Asia/Jakarta, whereas I need it to be Asia/Ho_Chi_Minh.

I’ve already verified the following:

The system time zone via timedatectl is set correctly.

The time zone in MariaDB is configured.

The time zone in php.ini is also properly set.

I’m looking for advice on how to fix this, because every time I create a new end-user, it automatically assigns the wrong time zone.

KevinTheJedi

thuongvt

You can modify this file:

https://github.com/osTicket/osTicket/blob/53339df0f5c5b0fcfc109600d62646a19c1db7e7/include/class.timezone.php#L40

Cheers.

thuongvt

Hi KevinTheJedi

Thank you for your suggestion. But, after I modified that class.timezone.php in my server, restart apache2 service. But when pressing Auto Detect button, it still returns to Asia/Jakarta, even I change Asia/Jakarta in this file into Asia/Ho_Chi_Minh.

Can you please give me more details for what things I have to done with it?

KevinTheJedi

thuongvt

Hmm, then you'd need to do some digging around the code to see where it's failing. Legacy osTicket is currently in maintenance mode so I wouldn't be able to spend much time on this. I sent you the link where "Asia/Jakarta" shows up and that's the only place. Other than that you'd need to check PHP settings, etc.

Did you change it on this line specifically? If so, then I'm unsure.

Cheers.

thuongvt

Hi KevinTheJedi

I surely confirmed that I've change done in '420,0' => 'Asia/Jakarta', to '420,0' => 'Asia/Ho_Chi_Minh', then sudo systemctl restart apache2 and it still auto detect Jakarta time zone.

KevinTheJedi

thuongvt

Last thing I can think of is this file:

https://github.com/osTicket/osTicket/blob/develop/js/jstz.min.js

If that's not it then you're on your own for now.

Cheers.