Can I ask a question on how to reflect the set-up forms in the email body ? The email alert only shows the Topic and Department. What specific variables can I add on the forms to reflect in the email?
mjINS28
It depends on the template but almost all ticket data can be pulled. You can review the relevant documentation here:
Cheers.
Hello, I was able to pull the forms detail and it is now reflecting on the body of the email. However, the content is missing.
Sample: Project name: Server:
You need to provide more information, screenshots, etc.
Hi, Thank you for taking time to answer my questions.. May I also know how to customize the email alert received by the user or the ticket creator?
Admin Panel > Emails > Templates > click a template set > New Ticket Alert
Reference
How will i remove the powered by ostickets on the user login page?
You must modify the codebase. You will be on your own in the endeavor. Good luck.
